Digital Banking Evolution Summit: Accelerating Customer Experience Transformation

We are pleased to invite you to the Digital Banking Evolution Summit scheduled for October 12th – 13th, 2017 in Barcelona, Spain. This premier B2B event outlines the most important lessons from leading banks and FinTech for staying relevant and competitive in the era of digital disruption.

This Summit brings together a fine selection of pioneers from the banking sector, the world`s leading FinTech innovators, and finally technology and customer experience strategists. Besides in-depth case study analysis and workshops, this event offers a valuable opportunity for networking and partnering with the most innovative players in the world of finance. The conference will cover a wide spectrum of topics including: creating win-win partnerships among incumbents and Fintechs; and adjusting the innovation architecture to achieve liquid operating models. Furthermore, it will shed light on the PSD2 directive and the regulatory questions on banking after Brexit. A special day will be dedicated to customer-centricity, which will provide guidelines for effective employment of technology to achieve operational and strategic excellence in the area.

Join us and be a part of this imperative discussion on the future of banking. See you in Barcelona!

Key Practical Learning Points of the Summit:

  • How to catch up with the Third Innovation Wave in banking
  • Fostering the startup mindset by creating operating models for innovation in banking
  • Coping with the security challenge in open banking
  • Changing banking regulations: Breaking down the Payment Services Directive (PSD2)
  • Banking after Brexit
  • Focus on FinTech: ecosystems; cooperation forms; cross departmental adoption of FinTech
  • Creating an organisational culture to support the digital transformation
  • Enhancing the operational capabilities through the use of technology
  • Optimising automation: How to create a hybrid workforce to unleash innovation and add value
  • Customer-centric business models in banking
  • Strengthening the strategic capabilities to improve the customer experience
  • Tailoring the customer experience to the service platform

Who Should Attend:

Chief Executives, Directors, Vice Presidents, Department Heads, Leaders and Managers specialising in:

  • Banking/Finance
  • Digital Banking
  • Open Banking
  • Mobile Banking
  • Direct Banking
  • Branch & Private Banking
  • Customer-Centered Banking
  • Multi-Channel Banking
  • Wealth Management
  • Payment Strategies
  • Digital Transformation
  • Product Development
  • Banking Platforms
  • APIs
  • Innovation
  • Customer Experience
  • Customer Innovation
  • Ecosystems & Partnerships
  • Digital Business Models
  • Organisational Development
  • Startups
  • FinTech
  • RegTech
  • Culture and Leadership
  • Change Management
  • Third Party Providers
  • Retail Services
  • Venture Capital
  • Technology & Operations
  • Business Development
  • Legal & Regulatory Compliance
  • Business Analytics
  • Customer Insights
  • Blockchain
  • Automation
  • IoT
  • Robotics
  • Cybersecurity
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